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Help

This page is under construction while we discern what questions visitors to our new site and store actually have.

Activate account
Schedule Gift Card notification
Update app
Tips for app use

How to activate an existing account on this website

If you’ve purchased audio products from us or had a subscription to the Journal, you can listen to that content on or download it from this website. If you have never logged in to to this new website, you will need to activate your account first, since our new system requires that you re-set your password. Then you may log in to your account to see what’s available on the MY LIBRARY page. For instructions about this procedure, see this page.

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How to recover the Gift Card scheduling e-mail

After ordering MHA Gift Cards, you will receive 2 e-mails from us: the first is a generic confirmation of your order, the second contains a button which takes you to a webpage on which you can schedule delivery of the e-mail notification of your gift. If you didn’t notice reception of that e-mail or have deleted it, here’s how to get a copy of it:

1. Contact us at soundthinking@marshillaudio.org with the (approximate) date of your order. Include in your e-mail to us the name of the recipient of the card.
2. We will send you a copy of the original confirmation e-mail.
3. When you receive that confirmation, click on the large maroon “View your order” button. This will take you to our store and the page that was originally displayed when your order was completed.
4. On this page, click on the “Resend gift cards” button.” You will then receive an e-mail from us with the subject line: “Mars Hill Audio $XX gift card.”
5. Click on the “Schedule Gift Card” button. This will take you to the page on which you can enter the e-mail address of the Gift Card recipient, and schedule delivery of your Gift Card notification.

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How to update the app on your mobile device

If you have previously installed version 1 of our app on your phone or tablet, you will need to update to version 2 in order to listen to audio content you've purchased.

How to update Android apps manually
1. Open the Google Play Store app.
2. At the top right, tap the profile icon.
3. Tap Manage apps & device. Apps with an update available are labeled “Update available.”
4. Tap Update.

How to update iPhone, iPod Touch, or iPad apps manually

1. Open the App Store app.
2. Tap your profile icon at the top of the screen.
3. Scroll to see pending updates and release notes.
4. Tap Update next to an app to update only that app, or tap Update All.

Once the new version of the app is installed, you’ll need to sign in to your account in order to listen to items in your Library. Instructions about signing in to the app are on this page.

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Tips for using our app

This page gives some basic details about our app.

If you have a question that should be answered on this page, let us know at support@marshillaudio.org.